We have a duty of care to all patients and staff during the coronvirus "Delay Phase". Therefore, the clinical team have decided that all patients who want to see a doctor or nurse, will receive a telephone consultation and not a face to face appointment.
If the clinician can not diagnose and prescribe over the telephone, you may be given an appointment to attend the surgery for a face to face appointment.
We have removed ALL online appointments through patient access. This is a temporary measure to ensure we triage everyone coming into the surgery.
All patients attending the surgery will be verbally screened by receptionists for symptoms of coronavirus, to ensure it is safe for you to be in the surgery. Please be open and honest with your response to questions.
We hope that all patients will be supportive of the decisions we have made, to protect all patients and staff.
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
The NHS and Public Health England (PHE) are well prepared for outbreaks of new
infectious diseases. The NHS has put in place measures to ensure the safety of all patients
and NHS staff while also ensuring services are available to the public as normal.
The approach being taken by the NHS is to identify potential cases of COVID-19, isolate
them and then contain the virus. This model is devised to protect primary care, the
ambulance service and our emergency departments so they can operate as usual and
assist the sickest patients.
Stay at home if you have coronavirus symptoms:
Stay at home for 7 days if you have either:
- a high temperature
- a new, continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
How coronavirus is spread:
Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.
Similar viruses are spread in cough droplets.
It's very unlikely it can be spread through things like packages or food.
How to avoid catching or spreading coronavirus:
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
Treatment for coronavirus:
There is currently no specific treatment for coronavirus.
Antibiotics do not help, as they do not work against viruses.
Treatment aims to relieve the symptoms while your body fights the illness.
You'll need to stay in isolation, away from other people, until you have recovered.
Information for the public is available at: https://www.nhs.uk/conditions/coronavirus-covid-19
Fire Alarm Checks:
Each Thursday between 08:30am and 10:30am there will be a test of the fire alarm.
If the alarm sound is prolonged please treat this as a real fire and evacuate the building via your nearest exit.
In an exciting and innovative initiative, the RCGP is collaborating with parkrun UK to promote the health and wellbeing of staff and patients. Under this initiative, GP practices across the UK are encouraged to develop close links with their local parkrun to become parkrun practices.