Our Day to Day Services During COVID-19

Posted by: Mark - Posted on:

Dear Patients,

I am sure you can all agree with us that we all find ourselves in very worrying and frustrating times. We have a duty of care to all patients and staff during the Corona virus “Delay Phase”. Your safety and the safety of staff is our absolute priority. All staff are working very differently to deliver the first class health care we always aspire to achieve and we understand that this is a huge change for you as a patient.

Therefore, to ensure the safety of patients and staff, the clinical team have decided that all patients who want to see a doctor or nurse, will receive a telephone consultation in the first instance. All our appointments (morning and afternoon) are now released at 8am.  
If you are given a telephone appointment you will be called at any point during the morning or afternoon. Calls from GPs and nurses can start from 8am so if this time is not suitable you must tell the receptionist when booking and a clinician can call you later in the morning.  

If the clinician can not diagnose and prescribe over the telephone, you may be given an appointment to attend the surgery for a face to face appointment. 

You can now book telephone appointments through online access; face to face appointments will not be published at this time. 

If you are asked to attend the surgery, you will need to press the buzzer at the front door as they will be locked to control footfall into the building. Please be clear with the reception team as to why you are attending the surgery. You will be verbally screened by receptionists for symptoms of corona virus, to ensure it is safe for you to enter the building. Please be open and honest with your response to questions. 
We are operating a one way system within the surgery and ask you to follow the arrows and walk on the left hand side off all walk ways and corridors. We ask all patients to use the hand sanitiser next to the check in screen before using the checking in screen. When taking a seat in the waiting areas please observe the 2m social distancing guidelines, chairs have been taped off and we now only have 4 seats that comply to a 2m social distancing rule down stairs and 3 seats upstairs. 

DO NOT BRING FAMILY MEMBERS OR FRIENDS INTO THE SURGERY IF YOU DO NOT REQUIRE HELP AND SUPPORT! They will be asked to wait outside until your appointment is concluded. 

If asked to attend for a face to face appointment, the doctor or nurse may ask you to wait in your car in the car park until they are ready to see you. Again, this is to reduce the risk for you and staff. If you are asked to wait in your car, the clinician will call you (If you have a mobile) to come to the back door of the surgery (in between the pharmacy and practice) where you will be escorted to the clinic room to be seen. The clinician will ask you to sanitise your hands. Please wear a mask if you have one. 

We are operating a text message link or email service for you to receive blood forms, fit notes and letters that you require during this social distancing period. This isn’t always possible for some patients and you may be asked to come and collect paperwork at the surgery. If you do need to collect paperwork, the receptionist will ensure it is ready for you before you enter the building. Paperwork will be placed on a table just inside the main doors for you. You collect the paperwork and leave. 

We completely understand that patients want to speak /see a Broomfield Park GP, of course you would this is your surgery; but Coventry offers Extended Access appointments across the City with excellent doctors and nurses. To help us priorities urgent care, please accept an Extended Access appointment if there is one available. We will receive all the information discussed with external doctors and your records will be fully updated of your care. 

The government is announcing new guidelines weekly of how we should all be conducting ourselves to manage this situation. As a surgery we review the new guidelines week and change our practice accordingly, if appropriate. To maintain the excellent standards of safety and care we have achieved during COVID-19, the practice manager and clinicians are working on a detailed exit strategy to gradually move staff and patients into normality. We must ensure that staff and patients feel confident and safe moving forward; we will not rush our planning to achieve this. 

We hope that all patients are supportive of the decisions we have made, to protect all patients and staff; we have received some wonderful and constructive feedback which we very much appreciate. 

From all the staff at Broomfield Park Medical Centre, stay safe and thank you for your understanding.

Update on Services: We are now operating the following Services;

GPs – All patients will still have a telephone consultation with the GP. If the GP is satisfied that health and safety can be maintained, you may be called down to the surgery for a face to face appointment for the following:
1. Health concerns with babies and children 
2. Examinations of skin, lumps, ears, eyes
3. Abdominal pain
4. Coils and Implants 

The following Services will be Delivered Through a Telephone Consultation:
1. Minor illnesses; Aches & pains, sore throats, cystitis etc. 
2. Medication review and queries
3. Mental Health reviews
4. Administration requests – Fit notes, blood forms etc. 

Nursing Team – All patients will still have a telephone consultation with the nurse. If the nurse is satisfied that health and safety can be maintained, you may be called down to the surgery for a face to face appointment for the following:
1. Smears
2. B12 Injections
3. Immunisations for babies and children 
4. Heart disease and Diabetes Reviews and Check Ups (If you do not want to attend the surgery we can complete these through telephone consultations) 
5. Travel Vaccinations – This is for overseas students who may need to travel back to their home 
6. Wound Care; Dressings, Stitches removal etc.
7. Depo Injections for Mental Health Patients 

The following Services will be Delivered Through a Telephone Consultation:
1. COPD and Asthma Reviews and Check Ups
2. Stop Smoking Advice 
3. New Patient Checks / Information and Advice 
4. Medication Reviews; With Our Advance Nurse Practitioner Only

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The NHS and Public Health England (PHE) are well prepared for outbreaks of new
infectious diseases. The NHS has put in place measures to ensure the safety of all patients
and NHS staff while also ensuring services are available to the public as normal.

The approach being taken by the NHS is to identify potential cases of COVID-19, isolate
them and then contain the virus. This model is devised to protect primary care, the
ambulance service and our emergency departments so they can operate as usual and
assist the sickest patients.

Stay at home and get tested if you have coronavirus symptoms:

Stay at home for 10 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You must book a COVID test as soon as possible using the 119 number. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

How coronavirus is spread:

Because it’s a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It’s very unlikely it can be spread through things like packages or food.

How to avoid catching or spreading coronavirus:


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Do Not:

  • do not touch your eyes, nose or mouth if your hands are not clean

Click here for an educational programme on “Germ Protection” from a collaboration of Universities in England www.germdefence.org/index.html?src=M86029

Treatment for coronavirus:

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation, away from other people, until you have recovered.

Information for the public is available at: https://www.gov.uk/coronavirus

COMING SOON – As of the Monday 7th September 2020, Repeat Prescriptions will be managed by Coventry and Rugby POD (Prescription Ordering Direct). The surgery and local pharmacists WILL NOT be processing repeat prescriptions and the POD will need to be called with 48 hours notice to arrange for your prescription to be sent to the pharmacy of your choice. 

More information about the POD can be view in the attachment under “Read Our Newsletter” at the top of this page or visit the following website; https://www.coventryrugbyccg.nhs.uk/Health-Services/Medicines-Optimisation—Prescribing-Care-Homes-NHS-POD/Prescription-Ordering-Direct-service

If patients have any questions or queries about this new service, please call the surgery and ask to speak to the Practice Manager.